Terms & Conditions

NHS TREATMENT

We provide all range of NHS treatments that are necessary to maintain your oral health. We have some Units of Dental Activity (UDAs) allocated to the practice with which we can provide NHS treatment. Efforts are being made to attract more allocation from NHS Gloucestershire.

Gloucestershire PCT is responsible for commissioning the NHS dental services in this practice. They are based at Sanger House, 5220 Valiant Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4FE. Tel: 0300 421 1500. Email: enquiries@glos.nhs.uk

 

INDEPENDENT TREATMENT

Independent or Private dental treatment allows us to offer you more treatments such as implant restoration, cosmetic work, white fillings, white crowns, veneers, root treatments, dentures, gum treatment, bridges and tooth whitening. There are some advanced treatments which are not currently available under the NHS and you may choose to have these done privately or choose to have some treatments provided privately as an alternative to NHS treatment. Feel free to ask us as we are happy to discuss these options and methods of payment with you. We use quality materials, good laboratories and modern techniques in our treatments.

We have the services of a Hygienist

 

COST OF TREATMENT

For NHS treatments, the standard NHS charges apply. Please ask at the reception or pick up the “NHS dental services in England” leaflet which has all the cost information for each financial year.

For Independent or private patient, please ask for a price list. All prices quoted are only a guide, as it is difficult to give an accurate quote without a diagnosis and treatment plan from your dentist. Printed estimates are given for all treatment plans. If you are not given an estimate, please ask at reception.

 

TRAINING

Dr Oguike at present does carry out the mentoring of some dental nurses and are committed to ongoing Continued Professional Development (CPD).

 

APPOINTMENTS

You can make an appointment in person or by telephone. Kindly feel free to express a preference for a particular dentist during your initial contact with us. Please be aware that our dentists’ work different days and hours. Dr Uche Oguike and Dr Maria Nasturas are the main dentists that see new NHS patients. We will make every effort to ensure that your request is met, but this may not always be guaranteed. For details, please ask at the reception.

 

 

MISSED APPOINTMENTS

Under NHS rules, we are no longer able to charge you for missed appointments. Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours' notice or do not attend an appointment, then we may no longer be able to offer them appointments for NHS treatment.

If two appointments are missed consecutively we will no longer offer the patient an NHS appointment. Special circumstances shall be put into account. We may still be able to offer private dental treatment but will require part-payment for a proposed course of treatment before any appointments are made. Missed appointment policy of £1 per minute or £20 minimum charge for any missed private appointment will apply

 

VIOLENT AND ABUSIVE PATIENTS

Patients who are violent or abusive to our practice staff, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities, including the Police. Please note that this include being abusive to our receptionists during the booking of appointments.

 

EMERGENCY SERVICES

In the event of an emergency during working hours, please contact us as early as possible in the day. We have limited slots which are taken up easily. Please avoid taking up emergency slots for treatments that can be provided on non-emergency basis, like a painless breakage of a back tooth. Call 01242 523573 to arrange this.

If you are in pain outside our surgery hours, please call 08454 220505 where details of emergency arrangements will be available. Gloucestershire PCT is responsible and provides the NHS dental services emergency out of hours cover. NHS DIRECT can be contacted on 0845 4647. Their web address is www.nhsdirect.nhs. uk

 

PROTECTION

We wish to reassure our patients and staff that all necessary precautions are being taken in this practice to safeguard both the patients and staff against blood-borne infections. We follow all the best practice guidelines to safeguard your health and safety.

 

COMPLIMENTS,  CONCERNS AND COMPLAINTS

We always welcome compliments. Our staff are trained to offer the kind of respect, care and treatment they would expect themselves. We treat our patients with respect, dignity and courtesy.

We receive many lovely testimonials from our satisfied patients who also recommend their family members, friends and colleagues to come to us for dental treatment. Word of Mouth is our highest source of referred patients.

Kindly let us know what you like or/and dislike about any aspect of our services. We hope to continuously improve our services with such feedbacks.

If you have any complaint, please talk to a member of the team. We take all complaints seriously and have a complaints policy which you can obtain from the reception. We will listen and act on any such concern to improve the quality of our services.

 

PATIENT CONFIDENTIALITY

We have strict practice confidentiality policy which all our staff are aware of. We take patient confidentiality extremely serious and all personal information is treated in the strictest confidence in accordance with the Data Protection Act. If you wish to view data held about you please contact the practice manager.

 

YOUR RIGHTS TO INFORMATION

  • In addition to accessing the information identified in this Patients Information Leaflet, you are entitled to request information about Coronation Dental Practice under the NHS Openness Code 1995.
  • Under the Freedom of Information Act 2000, you have the right to requests information about us. These rights are subject to some exemptions which have to be taken into consideration before deciding what information we can release.
  • Under the Data Protection Act 1998, you are entitled to access your dental records or any other personal information held about you and you can contact The Practice Manager to do this.

 

FEEDBACK

We welcome feedback from our patients. This helps us to improve the quality of our services. If you are pleased with the quality of care and treatment you receive from our practice, please recommend us to others. If you have any comments about our services, please inform us by telephone or preferably in writing or by email on admin@coronation-dental.co.uk

 

KEEP US INFORMED

If you change your contact details like address or telephone number, please let us know as soon as possible. This helps keep our records up to date and make our recall system more efficient.

 

WAYS TO PAY

You can pay by cash or by credit or debit card including switch, visa, MasterCard, delta, electron, solo, maestro and American express (your PIN will be required).

 

LANGUAGES SPOKEN

In addition to English, the following languages are spoken in the practice: Dutch, Polish, Romanian and Igbo.

 

TOOTH CARE PRODUCTS

We have some oral hygiene products like toothbrushes, mouthwashes, dental floss among others which you will find beneficial. The dentists and the hygienist may recommend these for your use. Please ask at the reception if you wish to buy them from us.

 

DISABLED FACILITIES

We are compliant with the DisabilityDiscrimination Act, Equality Act and the Disability Access Act. We welcome all patients.

TOOTH CARE PRODUCTS

We have some oral hygiene products like toothbrushes, mouthwashes, dental floss among others which you will find beneficial. The dentists and the hygienist may recommend these for your use. Please ask at the reception if you wish to buy them from us.

 

DISABLED FACILITIES

We are compliant with the DisabilityDiscrimination Act, Equality Act and the Disability Access Act. We welcome all patients.